Jamie Burke of Deafness.about.com is asking for our help.
Blogger Matthew reports from the Netflix Annual Shareholder's Meeting:
"I then mentioned Netflix's failure to add captions/subtitles to its online streaming videos. Netflix's "instant play" option doesn't include captions, making its online video option unusable for many users. As a result of not offering captions, Netflix is alienating its hearing-impaired, deaf, and senior citizen customers. According to some estimates, there are 34 million hearing-impaired persons in the United States. One would think Netflix would think better than to alienate such a large customer base."
And Netflix CEO and Founder Reed Hastings, is apparently, very insensitve to our concerns.
As deaf blogger Jared writes:
"I’m sickened at Netflix CEO, Reed Hastings’ attitude towards subtitles and captioning for their portfolio of online movies that can be instantly watched. He claims that it’s too difficult and the technology isn’t here which is the furthest thing from the truth. I’ve been faithful Netflix customer for years and have submitted numerous requests to Netflix customer support pushing for subtitles and captions to be offered as an option. From the Netflix shareholders meeting, it’s apparent that Netflix has no plans to do this and doesn’t care much for the idea that there are many customers who would benefit from the subtitles or captions."
So, as Jamie Burke says, let's get this out through the blogosphere and see if we can get the attention of the mainstream media.
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